US SEARCH.com Inc. Visitor Privacy Policy
US Search has been the leading online People Search enterprise for more than a decade. We provide this privacy policy so we may inform you about our company privacy practices, including 1) our practices as they pertain to our corporate website located at www.USSearch.com (“Website”), and 2) our practices that apply when you purchase one of our products or services. If you have any questions about this policy, please feel free to contact us at privacy@ussearch.com
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What information do we collect when you visit our Website or order our products and services, and how do we use it?
We generally collect information about you in order to operate our business, provide the products and services you order, improve those products, services and our Website, enhance your user experience, and/or provide you with information regarding our products and services and other special offers that we think may be of interest to you. We also use information you provide as required and/or permitted by law, including: to establish, assert, or defend our rights and/or the rights of third parties.
Personally Identifiable Information
We collect Personally Identifiable Information (“PII”) from you when you choose to provide it to us. PII is any information that can be used to identify or locate a particular person or entity. For example, we collect PII:
- When you purchase our products and services, we will collect PII in order to facilitate your purchase, including your name, address, email address, telephone number, and credit card number.
- When you ask to take part in our opt-out service (described below) we collect your name, address and age so that we may facilitate your opt-out request.
- When you provide us with your email address in order to join our mailing list, we will send you email messages in order to notify you about important functionality changes to the Website, new services, and special offers we think you’ll find valuable.
- When you fill out our customer service form on our Website (e.g., to ask us a question about an order you’ve already placed, or to ask us to remove any of your PII that we have from our database, we will collect PII in order to help us answer your question or facilitate your request, including: your name, your email address, your telephone number, the order date, and the order number, if applicable.
Non-Personally Identifiable Information
We collect Non-Personally Identifiable Information ("Non-PII") from visitors to this Website. Non-PII is information that cannot by itself be used to identify a particular person or entity, and may include your IP host address, pages viewed, browser type, Internet browsing and usage habits, Internet Service Provider, domain name, the time/date of your visit to this Website, the referring URL and your computer's operating system.
Cookies and Web beacons
We use "cookies" on this Website. Cookies are small text files that contain a string of alphanumeric characters. A persistent cookie remains on your hard drive for an extended period of time, while a session cookie is erased when you close your Internet browser at the end of your web surfing session. We use both persistent cookies and session cookies to help us manage this Website. For example, cookies help us customize your experience on our Website. We don’t use cookies to collect or store PII. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
We also use web beacons (also known as "1X1 pixels" or "clear GIFs") on this Website. Web beacons are small strings of code that provide a method for delivering a graphic image on a web page or in an email message for the purpose of transferring data. We use web beacons to improve our understanding of Website traffic, visitor behavior, and response to promotional campaigns, as a supplement to our server logs and other methods of traffic and response measurement. We may also implement web beacons provided by other companies, and limit the collection of information for the same purpose. We do not store personally identifiable information in web beacons.
For more information about cookies and web beacons please visit http://www.allaboutcookies.org/cookies/. No PII is collected by or associated with cookies from this Website.
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Disclosure of personal information to Third parties?
We do not sell, lease or rent information collected on the Website. We may disclose PII to third parties:
When we have your consent:
- When we need to do so to provide the products and services you purchase;
- When trusted third party service providers perform processing and other services on our behalf, including, without limitation, fraud detection and prevention services. Our service providers are obligated by contract to protect your information, and are prohibited from using your information except to provide such processing services;
- To establish, assert, or defend our legal rights and/or interests, or those of a third party;
- To respond to court orders, legal process, and/or requests from government and law enforcement.
- To a successor entity in connection with a corporate merger, consolidation, sale of assets, bankruptcy, or other corporate change.
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What are my opt-out rights? Can you remove information about me from searches conducted on your Website?
US Search obtains most of the information for our products and services from partners who generally obtain it from public records. We do not maintain or control the public records, and we are unable to remove your name from any public records. However, we do offer a free “opt-out” service that prevents your name and address from appearing on most, although not all, searches conducted on USSearch.com. If you’d like to use our opt-out service, please click here to visit our opt-out page.
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Can I access or delete the information that is collected from this Website?
We provide location and background services by conducting searches of information databases owned and maintained by third parties. We charge our customers to conduct a location or background check for an individual. We do not provide location and background services free of charge, and we cannot provide access to information about you in databases owned by third parties without payment of the applicable fee.
We do, however, permit you to review, update, correct, delete or deactivate information that we collect directly from you and store in our internal databases, such as your name, address, payment information, email address, social security number, aliases and date of birth. The information we collect from you is not incorporated into the services we sell to our customers.
Customer Account Information
If you have a US Search account, you may update your information in the following ways:
- Online by visiting www.USSearch.com, logging into your account, and clicking on the “account information tab” at the top of the page; (Note: you must call customer service at 1-800-877-3272 if you want to change or delete your credit card number.)
- By sending a written request by regular mail or email, to the address information below. Your request should include: your name, complete address, purchase date and order reference number.
Any other information provided via our Website
If you have provided your email to join our mailing list, or provided information while asking us a question, you may update your information via email at privacy@USSearch.com. Alternatively, you may send your request by mail to the address below.
Requests via mail should be sent to:
US SEARCH
Privacy Officer
600 Corporate Pointe, Suite 220
Culver City, CA 90230Requests via email should be sent to privacy@USSearch.com.
We will process your request to review, update, correct, delete or deactivate your information within a reasonable time – typically within 30 days of receipt
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What security measures are in place to protect my information?
The security of your information is important to us, including but not limited to the PII collected via the Website. We have implemented reasonable security measures to protect the information in our care, both during transmission and once we receive it. This includes, but is not limited to the use of firewalls and encryption. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. If you have any questions about our security practices, please send an email to us at privacy@USSearch.com.
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Information Relating to Children
Our products and services are designed for those 13 years of age and older. We do not knowingly collect PII from anyone under the age of 13. If we are made aware that we have received PII from someone under 13, we will use reasonable efforts to remove that information from our records.
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Links
This Website may contain links to other websites. These links do not constitute an endorsement of the linked websites, or the products and/or services offered on those websites. We are not responsible for and do not control the privacy practices of such other websites. We encourage our visitors to be aware when they leave our Website and to read the privacy statements of each and every website that they visit.
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Your consent
Our Website servers are located in the United States of America. By providing information via our Website, you consent to the transfer of such information to the USA and its storage and use as specified by this policy.
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Changes to this Privacy Policy
This privacy policy is subject to change. If we make any material or substantive changes in the way that we use the information collected through this Website, we will post a clear and conspicuous notice of those changes on the Website in this privacy policy.
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Contact Information
For questions or concerns relating to privacy, please send us an email at privacy@USSearch.com. Alternatively, you may contact us at the address below.
US SEARCH
Privacy Officer
600 Corporate Pointe, Suite 220
Culver City, CA 90230